Dear VINCOV-Souls around the world,
The COVID-19 pandemic is an unprecedented phenomenon for us all.
The situation is constantly evolving and we are presented with a new set of challenges every day.
Across the world, most logistics routes are affected to some extent. We are currently still able to deliver to most countries and territories. Please be kindly informed that transit and shipping times may exceed our usual shipping time. Moreover, the workforce is limited in the middle of the pandemic across industries. With the large number of packages being processed each day, please be patient with the tracking information as it takes longer to update at the moment. The quickest way to check the status of your order is via the order page which can be accessed through our website.
We apologise for the inconvenience caused in this time.
In the meantime, we are keeping close contact with our logistics partners as the situation evolves dynamically.
We promise to do whatever it takes to make sure you can receive your parcel!
For individual enquiries for delivery to your location, please feel free drop us an email at email@example.com.
Thank you for your understanding and support in these uncertain times, stay healthy!
VINCOV Team, 20.05.2020