COVID-19 Update

The situation is constantly evolving and we are presented with a new set of challenges every day.

Across the world, most logistics routes are affected to some extent. We are currently still able to deliver to most countries and territories. Please be kindly informed that transit and shipping times may exceed our usual shipping time. Moreover, the workforce is limited in the middle of the pandemic across industries. With the large number of packages being processed each day, please be patient with the tracking information as it can take longer to get updates at the moment. 

Shipping Time Estimation 

The United States and Canada: 7 – 16 days

Australia and New Zealand: 7 – 14 days

Japan, South Korea, Hong Kong: 5 – 10 days

Europe: 7 – 16 days

United Kingdom: 7 – 16 days

UAE, Singapore, Qatar: 7 – 18 days

Central and South America: 14 – 30 days

Rest of the world: 14 – 30 days

The estimated shipping time can exceed 30 days in some cases.

We apologise for the inconvenience caused in this time and we are keeping close contact with our logistics partners as the situation evolves dynamically. We promise to do whatever it takes to make sure you can receive your parcel! 

If you have created an account you can check the status of your order on our website. For individual enquiries for delivery to your location or tracking information, please feel free to contact our live chat support or drop us an email at

Thank you for your understanding and support in these uncertain times, stay healthy!

VINCOV Team, 20 March 2020

(Updated on 11 December 2021)