The COVID-19 pandemic is an unprecedented phenomenon for us all.
The situation is constantly evolving and we are presented with a new set of challenges every day.
Across the world, most logistics routes are affected to some extent. We are currently still able to deliver to most countries and territories. Please be kindly informed that transit and shipping times may exceed our usual shipping time. Moreover, the workforce is limited in the middle of the pandemic across industries. With the large number of packages being processed each day, please be patient with the tracking information as it takes longer to update at the moment.
Shipping Time Update
Original shipping time estimation:
United States and Canada: 7 – 18 days
Australia and New Zealand: 7 – 15 days
Japan and Hong Kong: 5 – 10 days
Europe: 7 – 18 days
United Kingdom: 7 – 18 days
UAE and Qatar: 10 – 18 days
Central and South America: 14 – 30 days
Rest of the world: 14 – 30 days
We have adjusted the estimated shipping time for all locations to 8 – 30 days and in rare cases over 30 days.
Any order placed after 20th March 2020 does not apply to the usual 45 business days guaranteed period (until further notice).
Since March 2020, logistics companies are facing mild to severe challenges for shipments to many countries. Some countries are more affected than others. We grouped together a few reasons behind this phenomenon and hope to help you understand it better.
- There’s currently less air freight capacity for flights around the world (as of November 2020, major routes have been resumed).
- Many flights and routes have been cancelled.
- The shipping process is taking longer than usual due to health safety measures at shipping companies and custom clearance.
- During the lockdown, online shopping has been increased. Both domestically and internationally. Hence, there are more parcels to handle at the local post office.
It takes too long, I want to cancel the order
We understand that item ordered online used to come in a short time and that waiting is such a pain. However, this pandemic and the logistic process is out of our control. Hence, we would like to ask you to be patient to wait for the nice surprise to come.
You may still issue a refund if you are not satisfied with the item after you have received it. We will be here to help!
Please be reminded that it is impossible to recall a single package from countless amount of shipments. The packages will be slowly moving and eventually arrive at your place. Unless it has been announced as lost package by the courier company. We will then send you a reshipment or refund the full amount to you. Therefore, if you need the item(s) urgently, please contact us to arrange a paid express shipping service.
All in all…
We apologise for the inconvenience caused in this time and we are keeping close contact with our logistics partners as the situation evolves dynamically. We promise to do whatever it takes to make sure you can receive your parcel!
If you have created an account you can check the status of your order on our website. For individual enquiries for delivery to your location or tracking information, please feel free drop us an email at email@example.com.
Thank you for your understanding and support in these uncertain times, stay healthy!
VINCOV Team, 20 March 2020
Updated on 4 November 2020