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We partner with a variety of reliable courier services depending on the size and weight of your specific camera bag or accessory to ensure it reaches you safely.

Please allow 1–2 business days for our team to process and pack your order. Delivery times vary by location, but based on our shipping records, please use the following estimates as a reference:

• Japan, South Korea, Hong Kong: 5 – 10 days

• US, Canada, UK, Europe, Australia, New Zealand: 5 – 16 days

• UAE, Singapore, Qatar: 7 – 18 days

• Central & South America, Rest of World: 7 – 20 days

Note: In rare cases, customs authorities may inspect parcels, which can occasionally extend delivery times.

Yes, express shipping is available. Depending on your location and the items in your cart. Please drop us an email or reach out via our live chat support for a custom quotation. Please note that express shipping upgrades are non-refundable.

Within a few days of placing your order, you will automatically receive an email notification containing your tracking link. If you have not received this automated update, please email us at hello@vincov.com with the subject line “Shipment tracking update – [Your Order Number]”, and we will look into it.

No. Since July 2026, the EU applies a customs duty of €3 per item category on parcels valued at €150 or less. You will not need to pay this upon delivery. We handle this for you as our logistics partner pays the duty and any applicable VAT in advance, so you won’t be asked for anything at your door. The price you see at checkout is the price you pay. If you are ever charged any duty or VAT on delivery, contact us with your order number and a copy of the charge, and we will reimburse you in full.

Orders can be canceled or modified within 24 hours of payment. Once the packaging and dispatch process has begun, we are unfortunately unable to cancel or alter the shipment.

You may submit a refund request to hello@vincov.com within 14 days of the product arriving (based on the postal tracking delivery date) under the following conditions:

• Change of Mind: If you decide you no longer want the product, you may return it for a refund. The item must be entirely unused and in its original packaging. Return shipping costs are the responsibility of the customer. (Note: Missing components or signs of wear will affect the refund amount).

• Incorrect or Defective Product: If the product arrives with a quality defect, or is significantly different from what you ordered, you can choose to return it for a full refund (return shipping covered), or keep the item and receive a partial refund.

If your item is not delivered within our guaranteed delivery window of 40 days (excluding the 2–5 day processing time), you may request a full refund or a free reshipment. Please submit this request within 14 days after the 40-day window has closed.

Exceptions where refunds cannot be issued include:

• The order did not arrive due to providing an incorrect shipping address.

• The order was delayed by exceptional circumstances outside VINCOV’s control (e.g., customs clearance delays, natural disasters, postal strikes).

• The item was damaged by the carrier during transit (however, we will gladly assist you in filing a claim with the postal service).

Once a return is received and inspected, or a refund is otherwise approved, the funds will be credited back to your original payment method (PayPal or credit card) within 5 business days.